Order Overview
Order Information
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Customer Service Niche
• Quality customer service defined • Fantastic service components • Effective communication • Dealing with angry customers • Moments of truth
$85 for 90 day access
AE Member Price: $50
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Effective On-Boarding:
The First Step in Employee Retention • What Is It & Why Is It So Important? • On-Boarding vs. Orientation • Stages of On-Boarding • Things to Consider in Building your Organization’s Program • Tips & Tricks to Maximize Your Success
$85 for 90 day access
AE Member Price: $50
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Confronting & Coaching the Problem Employee
• Tips to confront • Importance of effective listening • Coaching process • Coaching performance vs. behavior • Where it goes next
$85 for 90 day access
AE Member Price: $50
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The Importance of Strategic Planning
• Understand why organizations plan • Facts and fiction about strategic planning • External & External environmental scans • Process
$85 for 90 day access
AE Member Price: $50
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FMLA & Montana Maternity Leave Act
• Family Medical Leave Act (FMLA) overview • Montana Maternity Leave Act overview • Leave processes • End of leave- what happens? • Common employer pitfalls
$85 for 90 day access
AE Member Price: $50
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Tips For Managing Your Time
• Time management defined • Time management process • Scheduling time and tasks • Time wasters to avoid • Procrastination
$85 for 90 day access
AE Member Price: $50
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Discipline & Termination in Montana
• MT Wrongful Discharge from Employment Act • Establishing good cause • Due process • Grounds for immediate termination • Conducting a disciplinary action
$85 for 90 day access
AE Member Price: $50
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Safety: A Business Decision
Talking Dollars & Cents • Measuring safety performance • Direct and indirect costs of incidents • Costs of below average safety performance • Consequences of poor safety performance
$85 for 90 day access
AE Member Price: $50
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Affirmative Action- Does It Apply to Me?
• Who is the OFCCP, and what is an Affirmative Action Plan? • What do you do with your plan? • Painless ways to stay in compliance • Related reporting
$85 for 90 day access
AE Member Price: $50
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Understanding Mandatory OSHA 300 Logs
• Who must maintain OSHA records? • What forms and how to complete • Injury versus Illness and other Criteria • First Aid versus Medical Treatment • The 5-Step Process
$85 for 90 day access
AE Member Price: $50
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Developing the New Leader
• How to put people first • Honesty with staff • Building trust with staff • Transitioning from peer to supervisor • Delegation
$85 for 90 day access
AE Member Price: $50
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Conflict Resolution:
A Process for Those Who Aren’t Getting Along • Overview of conflict • Tips to confront • Individual meeting process • Group meeting process • Follow up
$85 for 90 day access
AE Member Price: $50
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Best Practices For Downsizing:
Lay-Offs & RIFs • The impact of a workforce reduction • Consider alternatives to downsizing • Understand the legal implications • Help workers cope with the situation
$85 for 90 day access
AE Member Price: $50
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ADA: A Primer for Employers
• Governing law • Definition of a disability • Essential job duties • Reasonable accommodation • Retaliation
$85 for 90 day access
AE Member Price: $50
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Facts & Myths of
Drug & Alcohol Testing in MT • Who can be tested? • What types of testing can you perform? • When can you start testing? • Where do you get more information? • Why should you drug & alcohol test?
$85 for 90 day access
AE Member Price: $50
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Pain Free Performance Appraisals
• Writing a performance appraisal • What does an effective performance appraisal look like? • Feedback tips • Four keys to delivering effective feedback • Importance of documentation
$85 for 90 day access
AE Member Price: $50
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Workplace Investigation Essentials
•When to conduct a workplace investigation • Steps to a thorough investigation • Confidentiality and avoiding retaliation • Steps to completing your findings • Properly maintaining the investigation file
$85 for 90 day access
AE Member Price: $50
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Effective Presentation Skills
• Classroom management • Personal management • Presentation communications checklist • Handling questions & answers • Mistakes to avoid
$85 for 90 day access
AE Member Price: $50
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Fundamentals of Compensation Plans
• The importance of both internal equity and external market data • The advantages and limitations of each • The process, communication, implementation
$85 for 90 day access
AE Member Price: $50
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Unemployment Insurance:
Managing Claims & Costs • Fundamental concepts • Avoiding UI Claims • Receiving a Claim / Employer’s response • Strategies in managing claims
$85 for 90 day access
AE Member Price: $50
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Board of Directors Development:
Understanding and Applying the Difference Between Governance & Mgmt • Understanding the Board’s role • The Board and Administrator Relationship • Teamwork • Effective board meetings
$85 for 90 day access
AE Member Price: $50
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Employee Handbooks: To Have or Not To Have
• Why have an employee handbook? • Is a written employee handbook required? • What to consider when creating a handbook. • Does the law require any policies? • What policies should I have?
$85 for 90 day access
AE Member Price: $50
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Interviewing: Doing It Right
• Resumes/Applications: How to handle them. • Questions: What can I ask? • Scoring the interviews • Making the offer • Wrapping up the process
$85 for 90 day access
AE Member Price: $50
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Ethical Considerations in the Workplace
• Workplace ethics defined • Importance of ethical conduct in business • Basic ethical values • Ethical pitfalls • Decision making process
$85 for 90 day access
AE Member Price: $50
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Documentation:
The Why & How for Supervisors • Why documentation is so important • Who should document issues • Four main types of documentation • Why you should always partner with HR • How to write meaningful and useful documentation
$85 for 90 day access
AE Member Price: $50
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Workplace Violence Prevention
• What is workplace violence? • When is workplace violence committed? • What are the signs? • What kind of threats should you watch for? • How can you prevent workplace violence?
$85 for 90 day access
AE Member Price: $50
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Recruitment & Retention-
Key Strategy to Win With New Hires! • Preparation • Targeting applicants & marketing • Screening applications and candidates • Selection & offering the job! • Increasing retention.
$85 for 90 day access
AE Member Price: $50
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Harassment Prevention in the Workplace
• Federal & State Law overview • Devastating effects of workplace harassment • Harassment defined • Retaliation • Roles in preventing harassment
$85 for 90 day access
AE Member Price: $50
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Managing the Generation Gap:
The Good, The Bad, & The Ugly • Generations defined • M.E.E.T. communication model • Taking advantage of multiple generations • Attracting & retaining Millenials • Why this is all so important
$85 for 90 day access
AE Member Price: $50
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Job Description Basics
• What are job descriptions? • Uses of job descriptions • Components of a job description • Essential job functions • Legal issues in job descriptions
$85 for 90 day access
AE Member Price: $50
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HR 101: Short Course in Human Resources
• Recruiting process • New hire process • Employment process • Workers Compensation basics
$85 for 90 day access
AE Member Price: $50
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Wage & Hour Part II: Non-exempt Employees
• Non-exempt employee defined • Definition of a work week • Hrs worked defined to include travel time • Properly determining and paying overtime • Comp time & potential pitfalls
$85 for 90 day access
AE Member Price: $50
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Wage & Hour Part I: Exempt Employees
• Exempt employees defined
• Importance of job descriptions
• Explanation of each exemption
• Paying exempt employees
• Docking exempt employee wages$85 for 90 day access
AE Member Price: $50
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Resolving Conflicts is Your Choice
• Overview of conflict • Culture of Dialogue • DiSC Profiles & how understanding who we are can help resolve conflict • Emotional Intelligence & why it helps • Ideas & tools to help you resolve conflict
$85 for 90 day access
AE Member Price: $50
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FLSA Exemptions:
Preparing for the New Regulations
• Fair Labor Standards Act (FLSA) defined
• Start with Non-Exempt
• Exempt categories
• Dangers of misclassification
• The new regulations$85 for 90 day access
AE Member Price: $50
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Managing Stress in the Workplace
• Personal tips • Management tips • Interpersonal skills • Conflict management • Respect
$85 for 90 day access
AE Member Price: $50
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Payroll Essentials
Top Payroll Compliance Mistakes
• The impact if noncompliant
• Recommendations to be compliant
o Paying Employees Outside of Payroll
o Misunderstanding overtime rules
o Allowing pre-tax deductions$85 for 90 day access
AE Member Price: $50
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I-9 Compliance: As Easy as 1, 2, 3.
• Avoiding common mistakes when completing the I-9 form
• Importance of accuracy and timeliness
• Developing internal procedures
• Conducting self-audits
• Staying current with I-9 regulations$85 for 90 day access
AE Member Price: $50
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Succession Planning:
Planning for the Future of Your Business
• Why it is so important
• What you need to know going in
• Steps in succession planning
• Communication of the plan
• Challenges to effective succession planning$85 for 90 day access
AE Member Price: $50
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Respect & Diversity
In the Workplace • Ten commandments of good manners • Cost of rudeness • Telephone, cell phone, & email etiquette • Benefits of diversity • Core values
$85 for 90 day access
AE Member Price: $50
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Change Management:
Navigating the Transition
• Difference of change vs. transition
• Three phases of transitions
• Effective communication during change
• Four P’s of change
• Building trust$85 for 90 day access
AE Member Price: $50
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Sales Success: Cold Calls & Closings
• Sales process overview
• Skills for success
• Cold calling process
• Importance of effective listening
• Closing the deal$85 for 90 day access
AE Member Price: $50
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Project Management Part II:
Project Implementation
• Project team development
• Troubleshooting
• Project evaluation & wrap up
• Multiple project management$85 for 90 day access
AE Member Price: $50
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Project Management Part I:
Planning Your Project
• Analyzing the project
• Scheduling the project
• Contingency plans
• Pitfalls to avoid$85 for 90 day access
AE Member Price: $50
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Conflict Management:
Handling Difficult Behaviors
• Conflict overview
• Coping techniques
• Ideas to resolve conflict
• Employee basic needs
• Behavior patterns of difficult people$85 for 90 day access
AE Member Price: $50
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HR 101: Short Course
in Human Resources
• Recruiting process
• New hire process
• Employment process
• Workers Compensation basics$85 for 90 day access
AE Member Price: $50
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Social Media:
What Is An Employer To Do?
• Policy “do’s” and “don’ts”
• Discipline for social networking infractions
• Generational characteristics and differences
• Fear of handling difficult employee behaviors
• Tips to confront$85 for 90 day access
AE Member Price: $50
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HR Metrics:
Key Components in Measuring Organizational Effectiveness • HR Efficiency • HR Productivity • Talent Acquisition • Retention and Turnover
$85 for 90 day access
AE Member Price: $50
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Employee Records: Organized & Legal
What files do you want to have? Who should have access? Where do you properly store them? When can you dispose of them? Why follow best practices?
$85 for 90 day access
AE Member Price: $50
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Independent Contractor vs. Employee
Get the Federal overview, the State overview. Learn the 3 areas of control, the 20 criteria for determination and employer pitfalls for improper classification.
$85 for 90 day access
AE Member Price: $50
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New Hire Orientation
The Key to Effective Hiring and Retention
Learn what to do before the first day, what to do on the first day, follow up meetings during the first three months and a new employee “mentoring” program$85 for 90 day access
AE Member Price: $50
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Making the Most of Meetings
Includes the meaning of superior facilitation, a model for successful meetings, utilizing team evaluation and feedback, utilizing quality communication and the special functions of facilitation and rational tools
$85 for 90 day access
AE Member Price: $50
Thank you, .